Calls and results

Read what was said, what it meant and what it cost.

• Call history and transcriptsFind any call, read what was said and what the agent looked up, export the list, and understand what is not stored.
• Call statuses and outcomesWhat Success and Failed mean in History, how the AI review sets an outcome, intent and tone, and what each label means.
• AnalyticsThe five Analytics views, what each measures, and how to export a report for a date range.
• Forms and appointmentsDefine what an agent collects with a form, connect it to an agent, and review appointments and inquiries it captured.