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Get every caller to the right place, first time.

What the agent does

  1. 1

    Listens for the reason for the call

  2. 2

    Handles it, or hands over to another agent in your workspace with the conversation kept

  3. 3

    Transfers to a human at the number you set when the caller asks or the agent cannot help

  4. 4

    Tells your team in Slack who called and why, when a caller needs a person who is not available

  5. 5

    Understands keypad presses, with optional masking in the stored transcript

  6. 6

    Ends the call politely when the job is done