Phynxa documentation

Phynxa is an AI voice agent platform. Set up an agent that answers your business calls and talks to visitors on your website, then connect your phone number, tools and apps. These guides are written from the dashboard as it is today, and where something is not built yet the page says so.

Start here

1. Step 1Create your accountSign up, confirm your email and look around the dashboard.Open
2. Step 2Create your first agentName it, tell it what to do, pick a voice and test it in your browser.Open
3. Step 3Connect a phone numberBring a number from your provider and point it at the agent.Open

What Phynxa does

• Answer and place calls

  Connect a number from Twilio, Telnyx, Plivo, Vonage or Exotel. Outbound calls run on Twilio or Exotel.

• Seven languages

  English, Arabic, Hindi, Urdu, Spanish, French and Mandarin Chinese. Each agent speaks one.

• Your own knowledge

  Attach files, pasted text or web pages so answers come from your material.

• Tools and apps

  Call your own API, or use connected apps such as your CRM and calendar during the call.

• Every call in writing

  A transcript, summary, intent, outcome and cost for each call. Audio is not recorded.

• Webhooks and API

  Send finished calls to your systems and control Phynxa from code.

What you can build

• Book appointments by phone

  The agent checks your calendar and books the time while the caller waits.

  Guide: Google Calendar

• Qualify leads and update your CRM

  Ask your questions on every enquiry and save the lead with a note.

  Guide: Integrations

• AI customer support

  Answer routine questions aloud from your own documents.

  Guide: Knowledge base

• Talk to website visitors

  Add a voice button to your site that connects to the same agent.

  Guide: Website voice widget

• Run outbound campaigns

  Call a contact list and get every call back transcribed and scored.

  Guide: Campaigns

• AI receptionist and call transfer

  Work out why someone is calling and pass the call to the right person.

  Guide: Transfers

Connect your tools

Phynxa connects to 19 apps. Your agent can save a lead, book a slot or message your team while the caller is still on the line.

• HubSpot
• Salesforce
• Zoho CRM
• GoHighLevel
• Pipedrive
• Google Calendar
• Calendly
• Gmail
• Google Sheets
• Slack
• All 19 integrations

Browse by topic

• Getting startedFrom a new account to an agent that has taken its first test call.8 pages
• AI voice agentsCreate an agent, tell it how to behave, and publish it.9 pages
• Voice and AIThe model, the hearing and the voice behind an agent, and what they cost.5 pages
• Phone numbers and telephonyConnect your phone provider, bring in a number and point it at an agent.12 pages
• WhatsApp agentsLink a WhatsApp number, let an agent answer customers by text and voice, and send careful campaigns.7 pages
• ToolsLet an agent look things up and do things while the caller is on the line.6 pages
• IntegrationsConnect your CRM, calendar, email, team chat and other apps.20 pages
• Knowledge baseGive an agent your own documents to answer from.5 pages
• Calls and resultsRead what was said, what it meant and what it cost.4 pages
• Contacts and campaignsKeep a contact list, call it in a batch, or schedule a single call.4 pages
• Webhooks and APISend finished calls to your systems and control Phynxa from code.4 pages
• Workspace, team and billingWho can do what, how plans work, and the limits that apply.4 pages
• Troubleshooting and FAQSymptom, cause, check and fix for the problems people meet most.12 pages

Explore the product

• SolutionsWhat a voice agent can do on a business phone line: booking, support, sales and more.Open
• IndustriesHow voice agents fit real estate, clinics, hospitality, retail and other businesses.Open
• AI voice agents in the UAELanguages, phone options and the rules to check for businesses in Dubai and the UAE.Open
• PricingPay by the minute and see what a call costs with the model and voice you choose.Open

Cannot find what you need, or a page does not match what you see? Tell us.