Knowledge base

Give an agent your own documents to answer from.

• Create a knowledge baseCreate a knowledge base, choose its embedding model, and understand what it costs and why that choice is fixed.
• Add content to a knowledge baseUpload files, paste text or add a web page, with the file types and limits that apply and what the statuses mean.
• Test retrieval and settingsAsk a base a question the way a caller would, and tune the match cutoff, passages per answer, hybrid search and refresh.
• Attach a knowledge base to an agentChoose which knowledge bases an agent searches during calls, and tell it how to use what it finds.
• Knowledge troubleshootingDocuments that fail to index, answers that are missing or wrong, and web pages that will not load.