Let callers check an order without waiting in a queue.
What the agent does
- 1
Asks for the order reference or the phone number on the order
- 2
Looks it up through the API you connect, while the caller waits
- 3
Explains the status, the delivery estimate and your return policy
- 4
Captures change or return requests for your team
- 5
Escalates anything it cannot resolve
Add another conversation
WhatsApp agents
Connect your AI agent directly to WhatsApp. Scan one code and it answers your customers by text and voice note.
Inbound calls
Answer every call to your business number on the first ring, with an agent that knows your business.
Outbound calls
Have an agent call one person now or at a time you choose, from a test call, a contact or the API.
Appointment booking
Help callers explore availability and capture the details your team needs to arrange a booking.