Troubleshooting and FAQ

Symptom, cause, check and fix for the problems people meet most.

• Agent not respondingThe agent stays silent, does not answer, or goes quiet partway through a call. Causes and fixes, in the order to check.
• Call connection failuresCalls that do not connect, ring out, drop at once, or never reach the agent, for both inbound and outbound.
• Audio problemsSilence, choppy or delayed audio, echo, talking over the caller, and one-way sound on calls.
• Speech recognition problemsThe agent mishears, misses words, ignores a language, or cannot understand names and numbers.
• Incorrect voice outputWrong accent or language, mispronounced words, a missing or rejected voice, and an agent that speaks the wrong thing.
• Tool failuresFix tools that are never called, return errors, time out, send the wrong values, or run twice.
• Integration errorsConnected apps that will not connect, show an error, or stop working after a while, with the fix for each.
• Missing knowledge answersThe agent ignores your documents, answers from memory, or finds the wrong passage. How to diagnose each.
• Webhook delivery issuesWebhooks that do not arrive, fail verification, arrive late, or arrive twice, with what to check in Recent deliveries.
• Permission errorsDisabled buttons, "not allowed" messages and 401 or 403 responses, and which role can do what.
• Billing FAQAnswers on paying with PayPal, plan changes, refunds, what happens when your credit is used up, and what a plan really limits.
• Frequently asked questionsAnswers to common questions about Phynxa AI voice and WhatsApp agents: languages, phone providers, apps, plans, recordings and data, with links to the guides.