Integration errors

Connected apps that will not connect, show an error, or stop working after a while, with the fix for each.

What you will achieve

You will get a connected app back to working, and know when only the app's owner can fix it.

Symptoms

Symptom	Likely cause	Fix
Connect is refused with the app's message	Wrong or incomplete credentials	Re-copy the key or token from the app; check for spaces
An "OAuth" connection returns an error	Sign-in was cancelled, or the account lacks the permission	Try again and approve every permission requested
It worked, then stopped	The key was revoked, the token expired, or the password changed in the app	Reconnect
Works for one user, not another	Connections are per workspace, not per person	Reconnect as an owner or admin
The app is connected but cannot be used in a call	Only 11 of the 19 apps can be used as in-call tools	See Connected-app tools
"Rate limit" from the app	Too many requests to the vendor	Wait; reduce how often the agent calls it
403 or "insufficient permissions"	The key or user lacks a scope	Give the app account the required permission
Missing records	Looking at the wrong calendar, board, base or account	Check the identifiers you entered when connecting
Region mismatch (for example a CRM data centre)	Wrong region selected	Reconnect using the correct region

Per-app notes

Every app has its own page with the exact steps and the errors it commonly shows, including GoHighLevel, HubSpot, Zoho CRM, Salesforce and Slack. Start from the overview.

Testing

After reconnecting, use the integration's Test action and then a real call that uses it.

Expected result

The integration shows as connected and the test returns real data from the app.

Phynxa tests a connection by calling the app's own API with the credentials you entered. If the app changes how it works, an integration can fail until it is updated. Report the app and the exact message you see.

Something here does not match what you see in the dashboard? Let us know.