Phone numbers and telephony

Connect your phone provider, bring in a number and point it at an agent.

• Phone numbers overviewHow phone numbers work in Phynxa: you bring a number from your provider, and Phynxa answers it with an agent.
• Connect a phone providerSave your provider's credentials in Phynxa, check that they work, and import your numbers.
• TwilioConnect Twilio, import a number, and point it at Phynxa. Twilio supports live calls, outbound calls and transfers.
• TelnyxConnect Telnyx and import its numbers, then point a number at Phynxa so an agent answers it.
• PlivoConnect Plivo and import its numbers, then point a number at Phynxa so an agent answers it.
• VonageConnect Vonage and import its numbers, then point a number at Phynxa so an agent answers it.
• ExotelConnect Exotel, build a one-time flow in Exotel, and take and place calls with a Phynxa agent.
• Assign a number to an agentChoose which agent answers a number, change or remove it, and set the default number for outbound calls.
• Inbound callsWhat happens when someone dials your number, what the caller hears in each situation, and how to check it worked.
• Outbound callsPlace a test call, call a contact, schedule a call or run a campaign. Outbound calling runs on Twilio, or on Exotel once its flow is set up.
• Transfers on the phoneHow an agent hands a live call to a person or to another agent, what the caller hears, what happens when nobody answers, and what is supported.
• Phone troubleshootingSymptoms, causes and fixes for phone providers, numbers, webhooks and outbound calls.