AI voice agents that answer in Spanish for businesses in Colombia.
Languages
Spanish is supported for hearing and speaking, and the voice lists include voices from Colombia. An agent speaks one language, so a business with English-speaking customers can run a separate English agent. The multilingual hearing option can follow a caller between Spanish and English.
Where it helps
- Clinics: take appointment requests and pass urgent calls to staff.
- Property: answer enquiries, capture budget and area, and book viewings.
- Online stores: answer order-status questions from your own systems through a custom API tool.
- After hours: every call outside opening times is answered and logged with a summary.
Phone numbers and calling
Phynxa does not sell phone numbers. Bring a number from Twilio, Telnyx, Plivo, Vonage or Exotel and assign it to an agent. We have not verified which Colombian numbers each provider can issue, so confirm with yours. Outbound calls and campaigns run on Twilio and Exotel.
Rules to check
Colombia's personal data law (Ley 1581 de 2012) is overseen by the SIC. Check it before recording calls or running outbound campaigns. This is not legal advice and Phynxa does not claim compliance on your behalf.
Common questions
- Does the agent speak Colombian Spanish?
- It speaks Spanish and the voice lists include voices from Colombia. Listen to a test call to judge how natural it sounds to your callers.
- Does Phynxa provide Colombian phone numbers?
- No. You connect a number from your own provider account, and whether it can issue a Colombian number is its decision.
- Can I run an English agent and a Spanish agent?
- Yes. Create one agent per language and give each its own number, since a number is answered by one agent.