Scheduled calls

Call one contact now or at a later time, see upcoming calls, and cancel one before it runs.

What you will achieve

An agent will call one contact at a time you choose.

Step-by-step setup

Open Contacts, tab Contacts, and open the contact's actions menu.
Choose Call / Schedule.
Choose the Agent. Only agents set to Outbound or Inbound / Outbound can place calls.
Under When, choose Right now, In 30 minutes, In 1 hour, In 2 hours, In 24 hours, or Pick a date and time (then set Date, Time and Timezone).
Choose Call now or Schedule.

A confirmation reads "Calling {name} now." or "Scheduled for {date and time}."

Upcoming and past

The Scheduled tab lists Upcoming calls with a cancel button on each, and Call history for those that have run. Cancel a call before it runs if plans change.

Configuration details

Time zones. The date and time you pick are read in the zone you choose (the dialog says so); Phynxa stores the exact moment, so daylight-saving changes do not shift it.
A contact's own Timezone helps you schedule "in their day".
A scheduled call only runs if the agent is still published and still an outbound agent.

Testing

Schedule a call to yourself for the next few minutes.

Expected result

At the chosen time your phone rings.

Troubleshooting

The call did not happen. The agent may have been unpublished or switched to inbound-only; the call is then marked failed ("Agent is paused or no longer outbound").
Wrong time. Check the Timezone in the dialog.

Something here does not match what you see in the dashboard? Let us know.