Troubleshooting your first agent
The problems people hit in their first hour, each with how to check it and how to fix it.
| Symptom | Likely cause | What to check and do |
|---|---|---|
| Create Agent is greyed out | Your role is member | Ask an owner or admin, or check Team. |
| "The Free plan allows 1 agent" | Plan limit | Delete the unused agent, or buy a plan under Plans & Billing. |
| Publish is greyed out with a plan message | The Free plan cannot publish | Buy a plan. Testing still works on Free. |
| Talk shows "Microphone blocked" | Browser permission | Allow the microphone for the site, then press Call again. |
| Talk connects but the agent says nothing | The opening line is empty, or hearing and voice are mismatched | Check Opening line, then the notes on the Voice and Hearing cards. |
| The agent answers in the wrong language | The agent's Language is not what you expect, or its Hearing is Deepgram Nova 3 Multilingual (which follows the caller) | Open Language and timezone and check the language, then the Hearing card. |
| The agent names the wrong city | No Office address is set | Fill in Business details. The timezone is a clock setting, not a location. |
| The agent invents answers | Its instructions or knowledge do not cover the question | Tighten the System prompt, or attach a knowledge base. |
| Changes do not seem to apply | Not saved | Look for Unsaved changes under the agent's name and press Save. |
| A real call hears "no agent is available" | The agent is not published, or the number is not assigned | Publish it, and check the number's Answered by column on Phone numbers. |
If none of these fit, work through the matching page under Troubleshooting and FAQ.
Related guides
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