Airtable

Connect one Airtable base and table with a personal access token so an agent can log calls and look rows up.

What you will achieve

One Airtable table will show Connected.

The connection can add and update rows and look rows up, which is the basis for logging calls in a table.

Airtable controls these screens. Airtable's guide: Web API.

Create a personal access token at airtable.com/create/tokens.
Give it the scopes data.records:read and data.records:write.
Add the base you want to use to the token's access list.
Copy the token, then copy the Base ID from the base's URL (it starts with app) and note the table name or id (tbl…).

Field	Meaning
Personal access token	Required.
Base ID	Required. Starts with `app`.
Table	Required. A table name or its id.

Airtable allows about 5 requests a second per base; if it answers 429, wait 30 seconds.

On an agent's Tools tab, Add tool, Integration, Airtable:

Action	What it does	Runs
Find records	Finds records where one column equals a value, such as a phone number. Needs field and value; max_records is optional (up to 100).	Waits
Get record	Reads one record. Needs record_id (starts with `rec`) from a search.	Waits
Create record	Adds a record. fields is one `Column name: value` per line, with the column names exactly as the table has them.	In the background
Update record	Changes fields of a record. Needs record_id and fields (same format).	In the background

The agent always works in the base and table saved with the connection; it cannot name another.

Test connection should answer "Airtable is responding."

The card shows Connected.

403 or not found. The base was not added to the token, or the scopes are missing.
Wrong table. Use the exact table name, or its tbl… id.

The token is stored encrypted. Delete it in Airtable to revoke access; Remove forgets it here.

Something here does not match what you see in the dashboard? Let us know.